Last updated: 2024
These Terms and Conditions ("Terms") govern the use of the website operated by Sixaxe and the furniture restoration and polishing services offered through it. By using this website or placing an order with us, you agree to be bound by these Terms. If you do not agree, please refrain from using the site or our services.
This website is operated by Sixaxe, a business providing furniture restoration and polishing services within the United Kingdom.
For any questions relating to these Terms, our services, or your rights, please contact us using the details above.
Orders for restoration or polishing services may be requested via our website, by email, or by telephone. An order is considered a request for a quotation or service and does not constitute a binding contract until we have confirmed acceptance in writing, typically by email.
Our confirmation will set out the scope of work, estimated timescales, and the agreed price. Please review this confirmation carefully and notify us promptly of any discrepancies, as work will proceed on the basis of the confirmed details.
We reserve the right to decline any order, for example where an item is unsuitable for restoration, where access to the item is not reasonably possible, or where we are unable to source appropriate materials.
All prices are quoted in pounds sterling (GBP) and, unless stated otherwise, include any applicable UK Value Added Tax (VAT).
Quotations are based on the condition of the item as assessed at the time of inspection or as described by the customer. Additional work required due to hidden damage, structural issues, or unforeseen complications discovered during restoration will be communicated to you before proceeding, along with any revised cost.
Unless otherwise agreed, payment is due upon completion of the work and prior to collection or redelivery of the item. We accept payment by the methods indicated at the time of order confirmation. Sixaxe reserves the right to retain possession of an item until payment in full has been received.
Standard services include assessment, agreed restoration or polishing work, and basic quality inspection prior to return. Collection, delivery, insurance in transit, or bespoke material sourcing may incur additional charges, which will be clearly stated in the quotation.
If you wish to cancel an order, please contact us as soon as possible at [email protected] or by telephone. Where work has not yet commenced, cancellation will generally incur no charge. Where restoration work has already begun, we reserve the right to charge for materials used and labour undertaken up to the point of cancellation.
If you are a consumer ordering services at a distance (for example, entirely by phone or email without an in-person consultation), you may have a statutory right to cancel within 14 days under the Consumer Contracts Regulations, unless you have expressly requested that work begin sooner, in which case this right may be lost once work is completed.
We aim to deliver a high standard of workmanship. If you are dissatisfied with completed work, please notify us in writing within 14 days of collection or delivery, describing the issue in detail. We will investigate promptly and, where a fault is found to be attributable to our work, we will offer an appropriate remedy, which may include re-restoration, partial refund, or other resolution as appropriate to the circumstances.
Nothing in this section affects your statutory rights under the Consumer Rights Act 2015.
We take great care when handling and restoring furniture. However, restoration work inherently involves risk to items that may already be aged, fragile, or previously damaged. We will highlight any known risks before beginning work wherever reasonably possible.
To the fullest extent permitted by law, Sixaxe shall not be liable for indirect or consequential losses, including loss of sentimental value, loss of use, or loss of profit. Our liability for any single claim arising from our services shall not exceed the total price paid for the relevant service.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability which cannot lawfully be excluded or limited under the laws of England and Wales.
This website uses a single cookie, named gdpr_consent, which stores your cookie consent preference for a period of one year. No analytics, tracking, or session cookies are used on this site.
Advertising measurement is only activated after you have given consent, and operates solely on the order confirmation page.
For details on how we handle personal data, please refer to our separate Privacy Policy. Should you have concerns about how your data is processed that we are unable to resolve, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, please contact us: