Privacy Policy

Last updated: 2024

Sixaxe ("we", "us", "our") is committed to protecting the privacy of visitors to our website and customers who use our furniture restoration and polishing services. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Sixaxe is the data controller for the purposes of this policy. Our details are:

Sixaxe
95 Palatine Road, Manchester, M11 5XF, United Kingdom
Email: [email protected]
Phone: +44 161 859 5513

1. Personal Data We Collect

We collect personal data directly from you when you voluntarily submit information through the contact or enquiry form on our website. The form may collect:

Your name
Your email address
Your phone number
Details about the furniture restoration or polishing service you are enquiring about
Any other information you choose to include in your message

We do not collect any personal data through analytics, tracking pixels, or third-party scripts. This site does not run Google Analytics or any similar analytics service, and it does not set session or CSRF cookies.

2. Why We Process Your Data

We use the personal data submitted through our form for the following purposes:

To respond to your enquiry about our furniture restoration and polishing services
To provide you with a quote or arrange a consultation or collection
To maintain records of correspondence for customer service purposes

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent — where you have voluntarily submitted your details through our enquiry form and, separately, where you have given consent to advertising measurement via the "gdpr_consent" cookie.
Legitimate interests — to respond to enquiries and manage our business relationship with prospective and existing customers, provided this does not override your rights and interests.
Contract — where processing is necessary to take steps towards, or perform, a contract for restoration or polishing services with you.

4. Cookies

The only cookie set by this website is gdpr_consent. This cookie stores your consent choice regarding advertising measurement and is retained for one year. No other cookies are set by this site. We do not use analytics cookies, advertising tracking cookies, session cookies, or CSRF-protection cookies.

Advertising measurement is only activated after you have given consent via the cookie banner, and it operates solely on the booking or enquiry confirmation page. If you do not consent, no advertising measurement takes place and only the "gdpr_consent" cookie is stored to remember your choice.

5. How Long We Keep Your Data

Data	Retention Period
Enquiry form submissions (name, email, phone, message)	Up to 24 months from last contact, unless a longer period is required to fulfil a service contract or comply with a legal obligation
gdpr_consent cookie	1 year from the date consent is given

6. Who We Share Your Data With

We do not sell your personal data. We may share personal data with:

Trusted service providers who assist us in operating our website, email, or booking systems, strictly under instructions from us and subject to confidentiality obligations
Advertising measurement providers, but only after you have given consent, and only in relation to activity on the confirmation page
Regulatory or law enforcement bodies where required by law

We do not transfer personal data outside the United Kingdom other than to the extent our service providers process data on infrastructure that provides adequate safeguards in accordance with UK GDPR requirements.

7. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data
Request restriction of processing
Object to processing based on legitimate interests
Request data portability, where technically feasible
Withdraw consent at any time, including your cookie consent

To exercise any of these rights, please contact us at [email protected] or call +44 161 859 5513. We will respond to your request within one month, as required by law.

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection. We would, however, appreciate the opportunity to address your concerns directly first — please contact us using the details above.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated revision date.

10. Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please contact:

Sixaxe
95 Palatine Road, Manchester, M11 5XF, United Kingdom
Email: [email protected]
Phone: +44 161 859 5513